Information & Advice
About Us
We run a free impartial and confidential Information & Advice helpline service on a comprehensive range of issues for older people, their relatives, friends or professionals who work with them. The Service is provided by trained staff and volunteers, and can advice and assist individuals on a wide range of topics including housing options, housing repairs, community care, finding help at home, income and benefits, legal issues, activities and transport. We have also recently received funding from City Bridge to assist you to get the right benefits and to resolve issues with utility bills and to help you to access services – for example, health, social care and housing services.
Publications
We stock a large selection of Age Concern/UK Booklets, Factsheets and Information Sheets, which are nationally produced guides including: ‘Put more money in your pocket’ and ‘Housing Options’.
The Information and Advice Service produces four informative Newsletters a year. Please contact us if you would like to be added to our free mailing list. Click here to view our most recent newsletter online.
Outreach
Please contact us if you run a group for older people and would like to arrange for one of the team to come and talk about the services that we provide or about money matters.
Benefits Calculator
You can find out what benefits you may be entitled to via the benefit calculator. If you would like some support with this please contact our Information and Advice Service for help to maximise your income.
Events
We attend and run a stall at a number of local events. These include:
Kensington & Chelsea Forum for Local Residents (4 a year)
Well Being for Life - Health Fair
If you would like to know more about these events please please see our events page or contact us or see our newsletter.
Contact Details
The Information and Advice Service can be accessed by telephone on 020 8969 9105, between the hours of 9:30am – 1pm and 2pm - 5pm, Monday to Friday.
If you prefer to speak to someone in person, please call and make an appointment at our offices below. You can also obtain face-to-face information from our Wayfinders service.
You can also drop-in or write to us at:
Age Concern Kensington & Chelsea
1 Thorpe Close
London
W10 5XL
020 8969 9105